ABOUT ME
From the time I began working, I’ve been in high-energy, client facing roles. I’ve been trusted to make quick decisions, train others, and serve clients in high-touch and luxury markets.
Since starting my professional career, I’ve focused on and excelled in service-oriented industries, from corporate branding to hotels, wineries and exclusive membership-only events.
I am an enthusiastic service-focused administrative professional with a focus on unsurpassed client experiences, and swiftly moving projects from planning to execution. I have an excellent track record for staying organized, delivering on time, and fostering long-term relationships.
I can be counted on to show up on time, ready to work, and work hard. I’ve been known to work extra hours as needed, collaborate cross-functionally, and ask to be trained in other facets of the company so I can be more of an asset.
I hope you’ll find me a perfect fit for your business.
WHAT I HAVE TO OFFER
Efficient high-volume client and scheduling management
Friendly, outgoing, and personable
Professional communication skills
Unparalleled luxury level service
Versatile, flexible, and coachable
Proactive, energetic, and driven
Level-headed in times of stress
Essential financial acumen
Creative problem solver
TECH SKILLS
G-Suite
Office 365
Slack
Prism
Toast
Enterprise PMS
WineDirect
Tock
SERVER
The Beverly Beach Garden
Pacific Beach, San Diego, CA | October 2024 - Current
• Organizing and helping to open a brand new restaurant
• Serving up to 10 tables at a time, while also taking orders/cocktails for multiple bars
• Memorizing and sharing nightly specials
• Successfully handling cash and credit transactions using Toast
HOSPITALITY OUTREACH & BUSINESS DEVELOPMENT
Amista Vineyards
Healdsburg, CA | February 2024 - August 2024
• Created strategic approaches designed to drive traffic to the business
• Nurtured existing relationships while creating new ones through partner outreach and wholesale
• Promoted and hosted private events and experiences at the property
• Supported the sales team during private tastings to drive additional revenue
PROJECT MANAGER - MERCHANDISE & PROMOTIONAL PRODUCTS
Poor Richard’s Press
San Luis Obispo, CA | June 2021 - May 2023
• Managed the sales and movement of projects through production
• Delivered efficiency and organization to a previously chaotic process
• Partnered with our CRM (Enterprise PMS) to develop new apparel integrations
• Scheduled with accuracy during multiple-step projects
LEAD SERVER & BARTENDER
Blue Moon Over Avila
Avila Beach, CA | February 2019 - October 2021
- and -
Brasserie at Hotel SLO
San Luis Obispo, CA | July 2020 – December 2020
• Managed staff on shift while preparing for the next shift to start
• Poured wine and beer, prepared aperitifs
• Successfully memorized and repeated nightly specials and menu changes
• Handled credit and cash transactions
ADMINISTRATIVE ASSISTANT & RECEPTIONIST
J. Carroll
San Luis Obispo, CA | October 2019 - March 2020 (Closed due to COVID-19)
• First point of communication for all customers
• Accurately initiated and progressed all orders
• Completed re-design of client experience area
• Responsible for all customer billing, invoicing and payments
ADMINISTRATIVE ASSISTANT
Williams Selyem Winery
Healdsburg, CA | Summer 2019
• Scheduled tasting appointments for all guests
• Responded to over 100 emails daily
• Personalized tasting collateral for each guest
• Completed data entry project in shorter timeline than expected
FRONT DESK AGENT
Granada Hotel and Bistro
San Luis Obispo, CA | August 2018 – April 2019
- and -
Montecito Inn
Santa Barbara, CA | August 2017 – July 2018
• Scheduled all reservations
• Recommended and reserved seats at restaurants and wineries
• Coordinated room assignments pre-arrival
• Provided high-level, luxury communication and service
• Resolved any complaints with grace and kindness
[ALSO…]
WINE STEWARD & SERVER
Bohemian Grove
Monte Rio, CA | Summers 2016, 2017, 2018, and 2019
PROFESSIONAL EXPERIENCE
EDUCATION
UNIVERSITY OF HAWAII AT MANOA - Honolulu, HI
Mathematics & Hawaiian Language
GET IN TOUCH
I’m available by phone, zoom, email, or in person to answer any questions you may have about my talents and what I can contribute to your team.
Let’s talk.
storeysmit@gmail.com
(801) 824-8182